Terms of Service.

Who you are contracting with

Sentinel Property Services Inc. is a company incorporated in British Columbia, Canada under incorporation number BC1584498. SENTiNEL Property Group is an operating name of Sentinel Property Services Inc.. References to "SENTiNEL", "we", "us", and "our" mean Sentinel Property Services Inc..

Scope of our services

Sentinel Property Services Inc. provides construction-led building inspections, prioritized findings, project oversight, and a continuous building record. We are not a professional engineering firm, not an architectural firm, and not a licensed strata management company under the BC Real Estate Services Act.

We do not prepare depreciation reports under section 94 of the Strata Property Act. Those may only be prepared by a qualified person holding one of the designations set out in the regulation. We support depreciation report planning by supplying inspection findings and building records, and by coordinating the qualified person or consultant a finding calls for.

We do not perform repair or remediation work ourselves. Repairs are carried out by third-party licensed trades that we scope, coordinate, and oversee on the strata corporation's behalf.

Acceptance of terms

By using this website or engaging our services, you agree to these Terms of Service. If you do not agree, please do not use the website or our services. Where a signed service agreement covers your building, that agreement governs the engagement and these Terms fill the gaps it does not address.

Use of content

All content on this website, including text, images, graphics, and logos, is the property of Sentinel Property Services Inc. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

No professional advice

The information on this website is provided for general informational purposes only. It does not constitute professional engineering, architectural, construction, or legal advice. Consult a qualified professional for specific building concerns.

Accuracy of information

Information on this website is subject to change without notice. We work to keep it accurate, and Sentinel Property Services Inc. makes no warranty as to the completeness or currency of the content.

What a report is, and who may rely on it

A Sentinel report is a record of visible conditions observed on a walkthrough, with findings prioritized and, where a finding calls for it, referred to a registered professional or a licensed trade. It is not a certification, a warranty of condition, an engineering or architectural opinion, or a guarantee that a system will perform for any period.

Reports are prepared for the client named in the service agreement and for that client's internal decision-making. No other party may rely on a report without our prior written agreement. Sentinel Property Services Inc. accepts no duty of care to a party it has not agreed in writing to accept one for, including purchasers, lenders, and insurers.

Findings and recommendations reflect the conditions that were accessible and reasonably visible on the inspection date. Concealed conditions, conditions behind finishes or assemblies, and conditions that arise after that date are outside the report.

How the work is carried out

Inspections are visual and non-destructive. We do not open, dismantle, or destructively test building assemblies. Where a finding calls for a registered professional or a licensed trade, we refer it or coordinate the work. The third party performing that work is responsible for it, and we do not perform repairs ourselves.

Access, cooperation, and information you give us

Our findings depend on the parts of the building that are accessible on the day and on the records and history you give us. If access is restricted or the information we are given is incomplete or inaccurate, the report reflects that, and we are not responsible for a condition we could not reach or were not told about.

Liability for the services

Our inspections, assessments, oversight, and reports are provided with reasonable skill and care. Sentinel Property Services Inc. is not liable for loss or damage arising from concealed or not reasonably visible conditions, from work performed by a third-party trade or consultant, from a decision taken by the client or the strata corporation, or from reliance on a report by a party we have not agreed in writing may rely on it.

To the fullest extent permitted by law, the total liability of Sentinel Property Services Inc. arising from the services is limited to the fees paid for the engagement giving rise to the claim. This limitation does not restrict any right or remedy available to consumers under applicable legislation.

Application of the BPCPA

Sentinel Property Services Inc. operates in British Columbia, and the consumer protections in this section apply to the extent our services form a consumer transaction under the Business Practices and Consumer Protection Act, SBC 2004, c. 2 (BPCPA). Where a strata corporation engages us, the engagement may not be a consumer transaction at all; the rights below then apply only where the Act reaches the arrangement.

Nothing in these Terms limits or waives a right or remedy available to you under the BPCPA. A term that conflicts with the Act is void to the extent of the conflict.

TODO: the Business Practices and Consumer Protection Amendment Act, 2025 came into force on 1 August 2026 and changed the rules on consumer-contract disclosure, renewals, cancellation, refunds, and direct sales. This section states the rights in plain language on purpose. Have counsel confirm the current section numbers and time limits for future performance contracts (previously Part 4, Division 2) and distance sales contracts (previously Part 4, Division 4) before any section numbers are reinstated here.

Fair dealing

We will not misrepresent the nature, quality, or scope of our inspection and oversight services, will not use unconscionable terms in a service agreement, and will not supply or charge for services you did not ask for.

Contracts for services delivered later

Where our services are to be delivered at a future date, you are entitled to a written contract that identifies us, describes the services, states the total amount payable or how it is calculated, sets out when the services will be delivered, and explains your cancellation rights.

If we do not give you a compliant written contract, you may cancel within the period the BPCPA allows. You may cancel at any time if we are in material breach of a material term. Where you cancel under the Act, we refund what you have paid within the period the Act requires.

TODO: confirm the current cancellation window and refund period against the amended Act before stating a number of days here. The previous text stated 30 days for a non-compliant future performance contract and 15 days for the refund; both must be verified rather than repeated.

Arranging services without meeting us

If you arrange services entirely through this website or by email, without an in-person discussion, the arrangement may be a distance sales contract. In that case we disclose, before you commit, a fair description of the services, the total amount payable, when the services will be delivered, and your cancellation rights, and we send you a copy of the contract.

You may cancel if we fail to make that disclosure, fail to send the copy, or fail to supply the services within the period the Act allows after the agreed supply date. On cancellation under the Act we refund what you have paid within the period the Act requires.

How to cancel

Give notice in any form that lets you prove you gave it. Cancellation takes effect when you send the notice, not when we receive it. You can:

• Email info@sentinelpropertygroup.ca with the subject line "Contract Cancellation" • Send written notice through our contact page

TODO: the mail cancellation channel is omitted until a real mailing address is supplied. CASL and the BPCPA both require an address where mail is delivered (street address, post office box, or general delivery, live for at least 60 days after use). Add it to MAILING_ADDRESS_LINES in casl-email-footer.tsx, and do not infer one from service-area copy.

Consumer recourse

If you believe we have engaged in a deceptive or unconscionable practice, or you want to exercise a right under the BPCPA, you can:

• Contact us through our contact page or at info@sentinelpropertygroup.ca • File a complaint with Consumer Protection BC • Pursue a remedy under the BPCPA, including through the BC Civil Resolution Tribunal or the courts

Truthful representations

Under the federal Competition Act (R.S.C., 1985, c. C-34), representations to the public must not be false or misleading, and performance claims must be based on adequate and proper testing. We publish a claim about our services only where we can support it, and we do not publish a testimonial or case study we cannot attribute and verify.

We do not make representations about the ordinary price of our services that would mislead a reader about what is normally charged.

Transparent pricing

What we quote for an inspection, assessment, or oversight engagement is the total amount payable for the work described. We do not add mandatory charges later that were not in the quote.

Competition compliance

Sentinel Property Services Inc. does not fix prices, allocate markets, or restrict output with competitors, does not rig bids in a procurement or tender process, and does not engage in the other conduct the Competition Act prohibits.

If you believe any of our materials contain a false or misleading representation, contact us. You may also contact the Competition Bureau.

Limitation of liability for this website

To the extent permitted by law, Sentinel Property Services Inc. is not liable for indirect, incidental, or consequential loss arising from the use of this website or its content. This limitation does not restrict any right or remedy available to consumers under applicable legislation, and does not affect the liability terms for the services set out above.

External links

This website links to third-party sites. Sentinel Property Services Inc. is not responsible for their content or privacy practices.

Governing law

These Terms are governed by the laws of British Columbia, including the Business Practices and Consumer Protection Act, and the federal laws of Canada applicable in the province, including the Competition Act.

Changes to terms

We may change these Terms. Changes take effect when posted, with a new effective date and a revision-history entry. Changes do not affect a contract already in force.

Questions about these Terms

Reach us through our contact page or by emailing info@sentinelpropertygroup.ca. Our disclaimer and privacy policy form part of these Terms.