Terms of Service.

Acceptance of terms

By accessing or using the Sentinel Property Services Inc. website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use the website or our services.

Use of content

All content on this website, including text, images, graphics, and logos, is the property of Sentinel Property Services Inc. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

No professional advice

The information on this website is provided for general informational purposes only. It does not constitute professional engineering, construction, or legal advice. Always consult qualified professionals for specific property concerns.

Accuracy of information

All information is subject to change without notice and is not an offering for sale. While we strive for accuracy, Sentinel Property Services Inc. makes no warranties or representations regarding the completeness or reliability of the content. E.&O.E.

Application of the BPCPA

Sentinel Property Services Inc. operates in British Columbia and complies with the Business Practices and Consumer Protection Act, SBC 2004, c. 2 (BPCPA). The consumer protection rights described in this section apply to the extent that our services constitute consumer transactions under the Act.

Nothing in these Terms limits or waives any right or remedy available to you under the BPCPA. Any term that conflicts with the Act is void to the extent of the conflict (BPCPA s. 3).

Fair dealing (Part 2)

We are committed to fair and transparent business practices. In accordance with Part 2 of the BPCPA:

• We will not engage in deceptive acts or practices regarding the nature, quality, or scope of our inspection and stewardship services (s. 4) • We will not use unconscionable terms in any service agreement (s. 8) • We will not supply unsolicited services or charge for services you did not request (s. 12)

Future performance contracts (Part 4, Div. 2)

Where our inspection, assessment, or stewardship services are to be delivered at a future date, the service agreement constitutes a future performance contract under the BPCPA (s. 23). Accordingly:

• We will provide a written contract that includes the supplier's name and contact information, a description of the services, the total price (or method of calculation), delivery timelines, and cancellation rights (s. 19) • You may cancel a future performance contract within 30 days of receiving a copy if we fail to deliver the contract as required, or at any time if we are in material breach of a material term (s. 23) • If you cancel, we will issue a refund of all consideration paid within 15 days (s. 27)

Distance sales contracts (Part 4, Div. 4)

When you arrange services through our website without in-person negotiation, the agreement may constitute a distance sales contract (s. 46). In that case:

• Before you enter the contract, we will disclose the information required by s. 46, including a fair and accurate description of the services, total price, delivery date, and cancellation rights • You may cancel the contract if we fail to provide the required disclosure, if we fail to provide a copy of the contract within 15 days of it being entered, or if we fail to supply the services within 30 days of the supply date (s. 49) • On cancellation, we will issue a full refund within 15 days (s. 50)

How to cancel

To cancel a contract under the BPCPA, provide notice in any form that allows you to prove you gave it (s. 54). You may:

• Email info@sentinelpropertygroup.ca with the subject line "Contract Cancellation" • Send a written notice through our contact page • Mail a written notice to our British Columbia office

Cancellation is effective when you send the notice, not when we receive it.

Consumer recourse

If you believe we have engaged in a deceptive or unconscionable practice, or if you wish to exercise a right under the BPCPA, you may:

• Contact us directly through our contact page or at info@sentinelpropertygroup.ca • File a complaint with Consumer Protection BC at www.consumerprotectionbc.ca • Pursue remedies available under the BPCPA, including action in the BC Civil Resolution Tribunal or BC Supreme Court

Truthful representations (Part VI, s. 52; Part VII.1, s. 74.01)

In compliance with the federal Competition Act (R.S.C., 1985, c. C-34), all representations made on this website and in our marketing materials are truthful, not misleading, and substantiated by adequate and proper testing where applicable.

• We do not make false or misleading representations to the public about our services, their quality, or their performance (s. 52, s. 74.01(1)(a)) • Any performance claims, testimonials, or case studies reflect genuine outcomes and are not presented in a misleading manner (s. 74.01(1)(b)) • We do not make misleading representations regarding the ordinary price of our services (s. 74.01(1)(c))

Transparent pricing (s. 74.01(1.1), drip pricing)

The price we quote for any inspection, assessment, or stewardship engagement represents the total price payable. We do not add mandatory fees during the purchasing process that are not disclosed in the initial price representation, in accordance with the drip pricing prohibition under s. 74.01(1.1).

Competition compliance

Sentinel Property Services Inc. does not engage in conduct prohibited by the Competition Act, including:

• Price-fixing, market allocation, or output restriction with competitors (s. 45) • Bid-rigging in procurement or tender processes (s. 47) • Abuse of dominant market position (s. 79)

If you believe any of our marketing materials contain a false or misleading representation, please contact us immediately at info@sentinelpropertygroup.ca. You may also contact the Competition Bureau at www.competitionbureau.gc.ca.

Limitation of liability

To the extent permitted by the BPCPA, the Competition Act, and other applicable law, Sentinel Property Services Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or its content. This limitation does not apply to liability that cannot be excluded under applicable legislation.

External links

This website may contain links to third-party sites. Sentinel Property Services Inc. is not responsible for the content or privacy practices of those sites.

Governing law

These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia, including the Business Practices and Consumer Protection Act, and the federal laws of Canada applicable therein, including the Competition Act.

Changes to terms

We reserve the right to modify these Terms at any time. Changes take effect upon posting. Continued use of the website constitutes acceptance of the revised Terms. Changes do not affect contracts already in force.